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Terms & Conditions

Ampelia Hotel Kassandra
Last updated: March 2026

1. Introduction

These Terms & Conditions apply to all guests staying at or using the services of Ampelia Hotel Kassandra ("the Hotel", "we", "us", "our").

By making a reservation, entering the Hotel, or using any of our services, you agree to be bound by these Terms & Conditions.

These Terms apply to all bookings made directly with the Hotel (via telephone, email, or our website) unless otherwise specified by third-party booking platforms.

2. Room Bookings

2.1 Reservation Guarantee

Reservations may require a valid credit or debit card to guarantee the booking.

The Hotel reserves the right to pre-authorise the card provided for the anticipated accommodation charges prior to arrival.

For certain bookings, a deposit may be required at the time of reservation.

All outstanding balances must be settled upon departure unless otherwise agreed.

Guests may be asked to present the payment card used for booking upon arrival.

The Hotel reserves the right to charge the provided payment method in accordance with the booking terms, including applicable cancellation or no-show fees.

2.2 Check-In and Check-Out

Unless otherwise agreed:

  • Check-in: from 15:00
  • Check-out: by 11:00

Early check-in or late check-out may be available upon request but cannot be guaranteed and may incur additional charges.

Guests are required to present valid government-issued identification upon check-in in accordance with applicable regulations.

3. Cancellations & Amendments

Cancellation policies may vary depending on the rate plan or booking channel.

The applicable cancellation terms and any related fees are specified in the cancellation policy shown at the time of booking and in the reservation confirmation.

4. Maximum Occupancy

Guest rooms may only be occupied by the number of persons stated in the reservation confirmation.

Exceeding the maximum room occupancy may result in additional charges or refusal of accommodation.

5. Guest Behaviour & Property Damage

Guests are expected to behave respectfully toward other guests, staff, and Hotel property.

The Hotel reserves the right to refuse service, request guests to leave the premises, or terminate a stay without refund where behaviour is unlawful, abusive, or disruptive.

Guests will be responsible for any damage caused to Hotel property during their stay. The Hotel reserves the right to charge for repair, replacement, or additional cleaning where necessary.

6. Pets & Assistance Animals

6.1 Pets

Pets may only be permitted with prior approval from the Hotel.

Where pets are permitted:

  • Guests must inform the Hotel in advance of arrival.
  • Additional cleaning fees may apply.
  • Pets must not be left unattended in guest rooms.
  • Pets must be kept under control in public areas.
  • Owners are responsible for any disturbance or damage caused.

The Hotel reserves the right to refuse pet accommodation where operational, hygiene, or safety concerns arise.

6.2 Assistance Animals

Certified assistance animals are welcome in accordance with applicable laws.

7. Smoking Policy

Smoking is strictly prohibited inside all guest rooms and indoor areas of the Hotel in accordance with Greek smoking legislation.

Designated outdoor smoking areas may be available.

Guests who violate the smoking policy may be charged cleaning, deodorising, or damage repair costs.

8. Swimming Pool

Guests use the pool and any recreational facilities at their own risk.

Guests must follow all safety instructions and signage displayed in these areas.

Children must be supervised by a responsible adult at all times.

The Hotel reserves the right to close or restrict access to facilities for safety, maintenance, or operational reasons.

9. Right of Entry

The Hotel reserves the right to enter guest rooms for maintenance, cleaning, safety, or emergency reasons, in line with standard hotel practice.

10. Personal Property

The Hotel does not accept responsibility for loss, theft, or damage to guests' personal belongings unless caused by proven negligence of the Hotel or its staff.

Guests are encouraged to secure valuables appropriately.

11. Lost Property

Lost property found on the premises may be stored for a limited period. The Hotel may arrange delivery, with any related cost to be borne by the recipient.

12. Parking

Where parking facilities are provided, vehicles and their contents are left entirely at the owner's risk.

The Hotel does not accept responsibility for theft, loss, or damage to vehicles or belongings left inside vehicles.

Parking spaces are subject to availability and cannot be reserved in advance unless otherwise stated.

13. CCTV

Closed-circuit television (CCTV) operates in certain public areas of the Hotel for safety and security purposes.

Footage is stored securely, retained only for a limited period, and accessed solely by authorised personnel.

Footage may be disclosed to law enforcement authorities where required by law.

CCTV processing is carried out in accordance with applicable data protection legislation including GDPR.

14. Photography & Filming

Commercial photography or filming within the Hotel premises requires prior written permission from Hotel management.

Unauthorised commercial use of the Hotel's name, images, or branding is prohibited without consent.

15. Data Protection & Privacy

Personal data provided during reservations or while using our services is processed in accordance with applicable data protection legislation, including GDPR.

Further details are available in our Privacy Policy.

16. Third-Party Booking Platforms

Reservations made through third-party booking platforms (such as Booking.com) may be subject to additional terms and conditions imposed by the relevant provider.

Where a reservation is made through a third party, changes or cancellations may need to be processed through the original booking provider.

17. Climate Resilience Tax

In accordance with Greek legislation, guests may be required to pay a Climate Resilience Tax (tourist tax).

This tax is determined by the Greek government, charged per room per night, and may be payable at the Hotel upon arrival or departure.

The amount may not always be included in the accommodation rate shown during booking.

18. Quiet Hours

To ensure the comfort of all guests, quiet hours are observed in accordance with local regulations:

  • 15:00 – 17:30
  • 23:00 – 07:00

Excessive noise during these hours may result in intervention by Hotel staff and, where necessary, termination of the stay.

19. Minors

Guests under the age of 18 must be accompanied by a parent or legal guardian, who is responsible for their supervision and conduct.

20. Force Majeure

The Hotel shall not be liable for failure or delay in fulfilling its obligations where such failure results from events beyond its reasonable control, including natural disasters, public health emergencies, government restrictions, or interruption of utilities.

21. Limitation of Liability

To the fullest extent permitted by law, the Hotel's liability for any loss or damage arising from a guest's stay shall be limited to the total value of the reservation, except in cases of proven gross negligence or wilful misconduct.

22. Right of Refusal

The Hotel reserves the right to refuse accommodation or service where a guest fails to comply with these Terms & Conditions, or where their behaviour may cause disturbance or risk to other guests, staff, or property.

23. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Greece. Any disputes shall be subject to the jurisdiction of the competent courts of Greece.

24. Amendments

The Hotel reserves the right to update these Terms & Conditions at any time. The latest version will always be available on the Hotel's website.