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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

WHY WOULD I BOOK DIRECT?

THE BEST PRICES ON INTERNET!
Yes, even lower than on Booking.com!

AN ADDITIONAL 10% DISCOUNT FOR MEMBERS!
Become a member & save instantly!

AMEND YOUR BOOKINGS ON NON-REFUNDABLE & PREPAID RATES.
Secure the best possible deal while at the same time enjoy risk-free reservation since you can amend your arrival dates up to 10 days before arrival.

INTEREST-FREE PAYMENTS IN UP TO 3 INSTALLMENTS VIA KLARNA
Available for direct bookings made via the website & email – no interest, no fees!

COMPLIMENTARY WELCOME DRINK
Sparkling wine, espresso or juice upon arrival.

10% DISCOUNT WHEN YOU BOOK A CAR WITH OUR LOCAL PARTNER
Book directly & we will send you the promo code.

10% DISCOUNT AT SELECTED LOCAL VENUES
Enjoy exclusive 10% off at selected restaurants, bars, and beach bars in Hanioti & Pefkohori.

Join Ampelia Club & Register Now

LOCATION

Where is the hotel location?

The hotel is located on the 1st peninsula of Halkidiki, namely Kassandra, in the village of Hanioti.

View on Google Maps

How far is the hotel located from the airport?

How far is the hotel from the airport?
Our hotel is located 93 km from Macedonia International Airport (SKG), which is approximately a 1 hour and 10 minutes drive.

Click here for directions

How far away is the hotel from Hanioti village?
The hotel is located within a 10 minutes walk from the village Hanioti or a few minutes drive.
How far is the nearest beach?
The nearest beach to the hotel is the public beach of Hanioti. It is located within a 13-minute walk or a few minutes drive.
How to reach the hotel using public transport?

From Thessaloniki Airport (SKG), you can reach the KTEL Halkidiki Bus Station either:

  • By taxi – about 15–20 minutes.
  • By bus – take Bus 79 from the airport to IKEA, then Bus 36 to KTEL Halkidiki Station. Total travel time about 40–50 minutes.

From Thessaloniki city center, take Bus 45 from the main railway station (OSE) directly to KTEL Halkidiki Station (about 25–30 minutes).

From KTEL Halkidiki Station, take the KTEL bus to Hanioti. Once you arrive at the Hanioti bus stop, Ampelia Hotel Kassandra is less than a 5-minute walk away.

Book KTEL Tickets

GENERAL INFORMATION

Is there an elevator at the hotel?
No, there is no elevator.
Is the hotel accessible?
We do not offer accessible rooms yet - and there are stairs throughout the entire hotel.
Is smoking in the rooms allowed?
Please be informed that all our rooms are non-smoking. Please respect this policy to help us maintain a fresh and pleasant atmosphere throughout the hotel. Non-compliance with this policy will result in additional cleaning fees.
Is smoking in public areas allowed?
Yes, smoking in public areas is allowed.
Is there a safety deposit required?
No, a safety deposit is not required.
Damage and theft of hotel property
You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Ampelia Hotel Kassandra has the right to charge the credit / debit card / cash in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right to contact you hereby authorize us to charge your payment for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Ρeplacement costs:

· Bath Mat €15

· Bath Towel €25

· Pool towel €25

· Hand Towel €15

· Pillow €40

· Pillowcase €20

· Mattress Protector €95

· Bed Sheet €65

· Shower Curtain €25

· Duvet €115

Do you accept pets?

DO YOU ACCEPT PETS?

We accept dogs up to 10 kg. We do offer a welcoming kit upon arrival which consists of a dog bed and also some snacks.

Keeping the rooms clean, though, requires more time and effort from our side and thus we charge 15 EUR per pet per night.

Please keep in mind the following rules:

  • If you have other pets and are interested in staying in our hotel, please email us and we will review your request.
  • Maximum 2 dogs per room are allowed.
  • Dogs must be fully trained and appropriately restrained by guests.
  • Dogs must comply with local legislation requirements.
  • Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
  • Guests agree to indemnify and hold harmless the hotel, its owners, and its operator from all liability and damage suffered due to the guest's pet.

The hotel reserves the right to charge the guest's account commensurate with the cost of such damages.

🐾 Read our Pet-Friendly Blog Post

What cleaning policy Ampelia Hotel Kassandra has?
During your stay, we change linens and towels every third day. Additionally, we do light cleaning and gather the rubbish daily. If you would like clean towels sooner, please leave them on the bathroom floor. If you do not need cleaning, please use the door holder "Do not disturb".
If I put the holder "Do not disturb"on the door in the morning, may I still have service cleaning during the day?
Yes, in this case you may ask reception for cleaning your room till 16 o'clock.
I forgot my belongings in hotel. What should I do?

I FORGOT MY BELONGINGS IN THE HOTEL. WHAT SHOULD I DO?

If you believe you left something behind, please contact our reception team with your room number and a description of the item.

To streamline the process, we partner with Deliverback – a lost & found return service. You can request the return of your item easily by completing the form here:
https://orders.deliverback.com/?location_id=66adefabbfe4b77cc77443b8

Once the form is submitted, a courier will come to our hotel to collect the item and deliver it to your preferred address.

If you do not use the Deliverback service, we will store your item for up to 3 months. After that, unclaimed items may be discarded.

My car was damaged or lost at hotel parking
The hotel is not responsible for any damage or loss of a car or other vehicle belonging to the guest

HOTEL & FACILITIES

Do you offer spa facilities?
No, we don’t.
Do you offer a gym?
No, we don’t.
Do you have a restaurant and a bar within the hotel?

Yes, we have a pool bar serving daily breakfast from 08:30 to 10:30, and from 12:00 to 21:30 it offers all-day snacks and beverages.

Explore dining

Do you offer a pool?

DO YOU OFFER A POOL?

Yes, we have 2 pools within the hotel’s premises.

The 1st one is 18 meters long and has a depth ranging from 1.4 to 2.0 meters.

The 2nd pool is for children and has a depth of 0.8 meters.

Operating hours: daily from 09:00 AM to 20:30 PM.

Do you have a pool towels?

We are a small hotel and we wash all linens and towels daily for up to 25 rooms and more than 80 guests. In order to ensure fair usage and smooth daily operations, we kindly inform you that pool towels can be rented at a small fee of €2 per towel.

Please note:

  • It is not allowed to use the white room towels at the pool.
  • It is not allowed to take our pool towels to the beach.
Are there any rules for using the pool

Pool Hours:
The pool operates daily from 09:00 to 20:00.

Please note the following rules:

  • Please shower before entering the pool.
  • Children under 12 must be supervised by an adult at all times.
  • No diving or running is allowed.
  • Proper swimwear is required.
  • Please keep noise levels low, especially during quiet hours (15:00–17:30).
  • Towels left on sunbeds unattended for more than 30 minutes will be removed.
  • It is prohibited to consume your own food and drinks at the pool and bar area.

We thank you for your cooperation and wish you a relaxing swim!

ROOMS

How many rooms do you have?
We are a small family-owned hotel with 25 rooms.
How many room types do you have?
We offer 3 room type categories:

1) Comfort rooms (33 square meters) located on the ground floor with loggia, 1st floor, and 2nd floor with a panoramic view of the area

2) Executive rooms (40 square meters) located on the ground floor with loggia

3) Two-Bedroom Apartment (65 square meters) located on the 2nd floor with a panoramic view of the area

What is the bedding configuration in the rooms?

1) Comfort rooms offer 2 single beds - that can reconfigured to a king bed setup by adding a comfortable mattress topper (5 centimeters thick)

2) Executive rooms 2 single beds - that can reconfigured to a king bed setup by adding a comfortable mattress topper (5 centimeters thick) and there is one more single bed

3) Two-Bedroom Apartment - offer 2 single beds in each of the bedrooms - that can be reconfigured to a king bed setup by adding a comfortable mattress topper (5 centimeters thick). Moreover, there is a sofa in the living room that can be set up for a 5th person.

Is king bedding guaranteed?
Yes, all rooms feature two single beds that can be joined and set up as a king bed with a high-quality mattress topper. This king setup is fully guaranteed for all bookings — just let us know your preference in advance.
Do you offer extra beds?
Yes we do offer extra beds. The maximum number of extra beds (on top of existing beds in each room) is 1 for both Comfort rooms and for Executive rooms.
Can I control the temperature in my room?
All our rooms feature air conditioning. Please note that a/c can work only when the guests are in the room and the windows are closed.
Does my room have a kitchenette?
All our rooms feature an equipped kitchenette.
Is an iron and an ironing board kept in the rooms?
We can provide you with an iron and an ironing board at the reception.
Does my room have a safe deposit box?
Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

SERVICES

Do you offer a transfer from and to the airport?

DO YOU OFFER A TRANSFER FROM AND TO THE AIRPORT?

Yes, you can now pre-book your airport transfer easily online through our trusted partner Welcome Pickups.

Book Your Airport Transfer

Do you offer parking?
Yes, we offer free parking within the hotel premises for all our guests. Availability is limited. Additional public parking options are also available nearby.
Can I rent e-bikes?
Yes, we offer e-bikes for rental exclusively to our hotel guests.

• Price: €25 per day for one e-bike • €40 per day if you rent two e-bikes

• All bikes are stored and maintained on-site by our team. • To reserve, please contact the front desk during your stay.

Service is available on a first-come, first-served basis and subject to availability.

Do you have wifi?

DO YOU HAVE WIFI?

We offer high-speed satellite internet through Starlink.

The Wi-Fi password will be shared with you at the reception.

Alternatively, you can find it in the Welcome Book placed in your room or in the digital Welcome Book, which is sent to your email on the day of check-in.

Do you offer laundry services?

We do not offer in-house laundry services.
However, there is a self-service laundry available just a few minutes away in Hanioti, called Laundry Map.

View on Google Maps

Do you offer breakfast?
We do offer daily breakfast served between 08.30 and 10.30 at the pool bar.
How much does breakfast cost?
Breakfast is priced at 10 EUR per person (only children starting from 5 years old are being charged).

Pre-book your room inclusive of breakfast to get a better deal (based on current and applicable offers).

Do you offer half board or full board?
We don’t offer either half board or full board.
Do you offer food and beverages during the day?

Sure! We offer a variety of reasonably priced snacks and beverages at our pool bar.
Last food orders are taken until 21:30 and last beverage orders until 22:00.

View Pool Bar Menu

Check-in / check-out

What time is the check-in and check-out?
Standard check-in time is at 15.00 and check-out at 11.00.
Early check-in

Please inform us in advance regarding your estimated time of arrival (ETA) by completing the online check-in form that you will receive a few days before your arrival date by email.

By informing us of your ETA in advance we have more chances of being able to check you in earlier than the standard check-in time.

Earliest check-in time is at 13.00 based on availability and there is no additional charge for that. Checking in earlier would incur a charge of 50% of the best available rate of the day.

Late check-out

Please inform us in advance in case of a late check-out in case you would like to have a late checkout. Late check-out until 13.00 is offered upon availability on a complimentary basis.

Late check-out from 13:00 and until 18:00 would incur a charge of 50% of the best available rate of the day.

Late check-out following 18.00 would incur a charge of 100% of the best available rate of the day.

RESERVATIONS, PAYMENT POLICIES & CANCELLATIONS

Do kids stay free?
Kids below 5 years old stay free of charge in existing bedding ( with parents or in a baby crib). Kids are charged only if occupying additional bedding.
Can I change my room type upon check-in?
Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.
Are guests allowed in the hotel room?
Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge.
What are the cancellation terms?
Please check the exact policy of the rate that you want to book. Different rates have different cancellation policies.
Which payment methods do you accept?

Which payment methods do you accept?
We accept cash payments, bank transfers, and major credit and debit cards (except American Express).

Do you accept PayPal?
Unfortunately, we don’t accept PayPal.

Reservations

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